Job Description
Description This is an exempt salon manager role at the Countryside Mall. At JCPenney Salon, our leaders are dedicated to guiding their teams to success by developing their stylists and delivering an exceptional client experience every day. As a salon manager, you will coach and motivate your team to becoming the top salon professionals in America; while supporting the business to drive retail and service results through creative marketing, networking, and promoting client loyalty. Our salon business is a key driver of traffic and revenue for the JCPenney company. As a leader you will represent the company values we uphold every day to make it count for our customers. Come see what it means to work with a family at the JCPenney Salon!
Primary Responsibilities: - Client Experience
- Leads by example in all interactions with clients, and supports stylists to ensure they can provide an exceptional client experience
- Creates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution of the
- Motivates and engages the team to provide exceptional service through consistent communication, coaching and recognition
- Team Development
- Proactively recruits qualified stylists to join team through the use of Social Media, targeted Recruiting Websites, Referrals and engaging Stylists at local Salons and Cosmetology Schools
- Provides coaching and feedback that is frequent, balanced, meaningful and improves effectiveness
- Creates opportunities for learning that drive associate success throughout their career
- Ensures stylists complete available training by scheduling Associates for Core and Artistic Education as courses are offered internally
- Inspires loyalty, passion, and growth in the salon by creating an environment that is inclusive, respectful, professional and fun
- Business Performance
- Reviews reports to quickly identify and prioritize areas of opportunity in the salon, determines root cause of the opportunity, and sets direction to achieve productivity - referral - rebooking - return rate and client acquisition standards
- Delivers Salary Cost objectives to achieve profit plan
- Merchandising
- Reviews SET guidance and makes appropriate adjustments based on salon layout while maintaining core standards in Salon
- Actively walks the salon and backbar to identify opportunities related to merchandising, replenishment, and recovery
- Handles or directs salon team to address product related issues that have biggest impact to the client
- Manages backbar expenses to plan
- Performance Standards / Programs
- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, client experience, productivity, and attendance
- Reviews and follows all company programs (including but not limited to) hiring practices and state safety regulations, and accurately advises salon associates on how to address any related issues
- Cosmetology License
- If required per state law, exempt managers must maintain a current cosmetology license.
Core Competencies: - Prioritizes customers
- Focuses team efforts on superior customer service and a quality salon client experience, with the goal of rebooking. Make the client feel at home by providing a thorough consultation, prioritizing their time and services, and recommending appropriate retail. Also, meeting the needs of salon associates by valuing the need for work like balance and prioritizing important experiences in and out of the workplace.
- Takes accountability
- Holds the team accountable for performance and empowers individuals to do the same for themselves. Actively manage and understand what is happening in your salon and lead by example. Equip your team with the tools and skills they need to be successful on the job; and then celebrate your associate wins and encourage them to have pride in their work accomplishments.
- Produces results
- Establish goals and explain how success will be measured for each area of responsibility. Prioritize work and remain adaptable to change as new challenges arise. Motivate the team to stay focused on driving team and company results to reach quarterly and annual goals.
What you get: Eligible for bonus under the Management Incentive Plan.
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. *For paid vacation days, as well as eligibility requirements for other benefits, please visit
About JCPenney: JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.
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