Job Description

Job Title: Telecom Analyst Network Team

Location: 100% Remote

Duration: Contract

Essential Job Duties:

• Supports the migration of branch Telecom systems to 8x8 by working with project and branch resources to gather requirements, plan, build, test, implement, and provide technical support for the service migration.
• Comprehensive hands-on experience deploying and troubleshooting Telecom Infrastructure.
• Develops and tracks repeatable, value-added metrics for reporting and fault prevention.
• Defines and documents issue root causes and recommends permanent remediation.
• Work with IT associates and business partners to identify opportunities and adjust Telecom services accordingly.
• Collaborate on the development of standards and operating procedures for related USLBM Telecom services.
• Maintain consistent and professional customer service and communication with end users and IT associates.
• Provide timely status as needed to end users and fellow IT associates when working to resolve an incident.
• Assist IT management and senior IT technical staff in developing departmental service guidelines and operating procedures.
• Works directly with senior IT and business leads to develop service strategies and objectives aligned with USLBM business outcomes and strategies.
• Support IT Operations Manager - Telecom by ensuring that all information is updated, accurate and provides a clear understanding to how the service is performing.
• Work with project teams to plan, deploy, and test all Telecom system installations and integrations.
• Work directly with 3rd party telecom managed service providers coordinating support efforts, managing issues, and proactively addressing service projects, deficiencies, and initiatives.
• Leverages technical knowledge and industry trends to provide ongoing process improvement and develop business opportunities.
• Maintain advanced working technology knowledge.
• Develop and maintain IT service area documentation process and procedures.
• Participate in special projects or stretch assignments as required; execute projects to improve systems and operations.
• Collaborate with colleagues to identify and remediate issues.
• Develop work processes and best practices and implement changes to streamline operations.
• Other duties as assigned by Management.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Required education B.A. or higher in IT associated fields of study or relevant experience.
• Certifications Certified Telecommunications Analyst, Network+, Certified VoIP Analyst preferred.
• Required experience Minimum 3 years' experience or equivalent in IT, 1 years being directly Telecom focused.
• Excellent computer skills necessary in Visio, PowerPoint Presentation, O365 and Teams
• Excellent time management and organizational skills.
• Detail-oriented, well-organized self-starter
• Excellent analytical skills and the ability to apply them to the investigation of existing installations.
• Experience working with 3rd party vendors. .
• Experience with 8x8, RingCentral, or similar VoIP providers is a big plus.
• Technical expertise - Advanced level

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