Job Description

Job Description

Job Description

The Nightlife - Bars & Lounge General Manager is responsible for overseeing all aspects of cocktail service and lounge operations. This role involves setting policies, procedures, and guest service standards to ensure high levels of customer satisfaction and operational excellence. The manager will lead the bar and lounge operations, driving profitability, efficiency, and quality while ensuring both innovation and consistency across the venues.

Education & Experience

• A Bachelor’s Degree in Business, Hospitality Management, or a related field, or equivalent experience.

• A minimum of 4 years of supervisory or managerial experience in a high-volume beverage and hospitality environment.

• In-depth knowledge of cocktail operations, current beverage trends, and beverage management practices, including health and safety regulations and liquor laws.

• At least 2-3 years of experience managing or coordinating entertainment events in bars, nightclubs, or similar hospitality settings.

• Proficiency in Microsoft Office and operational management software.

• Strong understanding of budgeting, financial accountability, and cost control practices.

• Fluent in both Spanish and English, with strong verbal and written communication skills.

Skills & Competencies

• Excellent interpersonal, written, and verbal communication skills.

• Ability to plan, organize, and execute various entertainment events, ensuring flawless delivery and high guest satisfaction.

• Proven ability to manage, mentor, and develop a diverse team while fostering a positive and motivating work environment.

• Strong organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines.

• Flexibility to work long hours, including nights and weekends, in a dynamic and fast-paced environment.

• Thorough understanding of F&B preparation techniques, health department regulations, and liquor laws.

Physical Requirements

• Ability to stand for extended periods.

• Capability to work long shifts, including late-night hours and weekends.

• Ability to work effectively in a loud, crowded environment.

• Medium work – exerting up to 50 pounds of force occasionally and/or 20 pounds frequently to lift, carry, push, pull, or otherwise move objects.

• Effective verbal and written communication with all employees and guests in a friendly, courteous, and service-oriented manner.

• Ability to listen, understand, and address concerns raised by employees and guests.

• Capable of multitasking and prioritizing departmental functions to meet deadlines.

• Approach all interactions with guests and employees in a warm, attentive, and service-oriented manner.

• Attendance at all required hotel meetings and training sessions.

• Willingness to participate in Manager on Duty (M.O.D.) shifts as needed.

• Regular attendance in line with department standards, adjusting to the varying needs of the hotel.

• Maintain high standards of personal grooming, including wearing nametags.

• Adhere to hotel standards and regulations for safe and efficient operations.

• Focus on maximizing productivity, identifying problem areas, and assisting in implementing solutions.

• Keep the bar and lounge operations innovative and engaging.

• Demonstrate strong problem-solving skills, including anticipating, preventing, and resolving issues.

• Maintain confidentiality of sensitive information.

• Perform additional duties as required by management.

• Always maintain a friendly, positive demeanor.

• Provide excellent customer service, adhering to the core service standards: Leave a Mark, Geek Out, Love Big, Abracadabra, Keep it Real, Own it, Make it Happen, Unbreakable Together.

Core Duties:

• Oversee the daily operations of bars, lounges, and cocktail services, ensuring smooth and efficient service delivery.

• Monitor and implement best practices and procedures, addressing operational issues to maintain consistent service quality.

• Set and maintain service standards and operational guidelines for the bar and lounge services.

• Track Key Performance Indicators (KPIs), operational expenses, and provide regular reports on performance.

• Develop departmental schedules to optimize staffing and operational efficiency.

• Mentor and manage cocktail and lounge managers, helping them enhance their leadership skills and improve team performance.

• Recruit, train, and onboard new staff, ensuring they meet service expectations and company standards.

• Provide ongoing training to staff on customer service, product knowledge, and safety protocols.

• Foster a positive work environment to retain employees and encourage high performance.

• Assist in preparing annual budgets and marketing plans for the bars and lounges.

• Ensure financial goals are met, with a strong focus on cost control and revenue generation.

• Regularly review sales performance, manage costs, and track expenses to meet budget and financial objectives.

• Implement pricing strategies and monitor revenue from the bars and lounges.

• Respond promptly to guest service issues, ensuring customer satisfaction and high service standards.

• Collect and analyze guest feedback to identify opportunities for operational improvements.

• Create a welcoming atmosphere in the bar/lounge, focusing on guest engagement and service excellence.

• Collaborate with F&B leadership to develop menus, promotions, and special event planning.

• Develop marketing initiatives to attract new guests and retain regular customers.

• Plan and coordinate themed events, live entertainment, and special promotions to enhance the nightlife experience.

• Supervise team members and provide regular feedback through performance evaluations.

• Create and manage departmental schedules, using data to optimize staffing levels and improve efficiency.

• Ensure compliance with local and state regulations regarding alcohol service, health, safety, and permits.

• Enforce responsible alcohol service policies and maintain safety protocols to protect both guests and staff.

• Work closely with hotel management, event planners, and other departments to align objectives and create cohesive guest experiences.

• Collaborate on large-scale events or private functions, ensuring seamless execution and operational alignment.

• Complete and submit regular departmental reports, including daily and monthly closing reports.

• Perform other duties as assigned to ensure smooth operations and contribute to the overall success of the food and beverage department.

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