The Housekeeping Supervisor is responsible for ensuring the cleanliness and maintenance of guest rooms, as well as public areas, through effective supervision and coordination of the housekeeping team. This role is pivotal in enhancing guest satisfaction by maintaining high cleanliness standards and ensuring timely service delivery Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversee the day-to-day activities of room cleaners, ensuring prompt and efficient cleaning of guest rooms according to company standards. Inspect all cleaned rooms, including VIP and early morning make-up rooms, to ensure they meet company standards. Conduct regular inspections of rooms and public areas to monitor the quality of cleanliness and maintenance. Collaborate with related departments such as front desk, engineering, banquet services, and room services to ensure seamless operations and guest satisfaction. Prepare and follow up on maintenance work orders related to the repair or replacement of furniture, fixtures, and equipment in guest rooms and public areas. Assist in the quarterly inventory of all linens and ensure adequate supplies are available in linen closets and carts. Ensure all guests are treated courteously and that their needs are met efficiently. Handle short notice requests for room changes and coordinate housekeeping efforts to prioritize guest needs. Ensure safety standards are maintained by keeping linen chutes locked and ensuring compliance with all housekeeping policies and procedures. Maintain proper handling and accounting of keys and adherence to bloodborne pathogen procedures. Assist with the training and direction of new housekeeping staff, ensuring consistent application of company policies and standards. Keep accurate records of room checkouts and stay overs, and submit daily reports to the housekeeping department. Adhere to all work rules, procedures, and policies established by the company. Qualifications: Education: High school diploma or equivalent required. Experience: Minimum of three years of housekeeping experience, with at least one year in a supervisory role. Strong verbal and written communication skills. Ability to lead and motivate a team, with minimal direct supervision. Basic computer skills In-depth knowledge of hotel services and facilities. Ability to stand and walk for nearly 100% of the working day. Must be able to lift up to 15 lbs regularly and occasionally push/pull carts weighing up to 250 lbs. Must have manual dexterity to operate necessary equipment and perform cleaning/inspection tasks. Requires bending, stooping, squatting, and stretching as part of routine duties.
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